Welcome to the Office of Information Technology Services

Service Catalog

Welcome to the ITS Service Catalog. ITS provides leading edge technical services to government agencies and institutions across the state of North Carolina. We provide close to 50 services using a diverse selection of secure platforms and servers, with the latest, sophisticated monitoring tools to ensure the highest availability for your business needs. We also employ an exceptionally responsive, 24/7 multi-tier service desk to address customer concerns and troubleshoot any service-related issues.

Since a great many of our services are connected, our customers benefit from more cost effective and efficient IT solutions. Our staff of business-savvy technology services professionals are adept at bundling services for the customer’s best advantage and work closely with them to define, achieve, and measure their IT service goals.

If you are considering North Carolina as your IT solutions provider, we’d be delighted to have you as our customer. Because we are government, we have a clear understanding of public sector operations. With extensive experience in the corporate community as well as government, our seasoned IT staff understands the business challenges you face. There are many more reasons to choose ITS so please review our Why ITS? page.

We invite you to review the benefits and technical details of our service offerings. Browse through our service portfolios using the cascading panel on the right or locate a particular service on our A-Z listing page on the left.

If you would like more information about adding new services, solutions bundling, or becoming a new ITS customer, please contact the ITS Service Desk at 919-754-6000, 1-800-722-3946 or send an email to its.incidents@its.nc.gov. You may also access the appropriate form to order a service at ITS Forms.

Featured Services

IT Service Management

Service ManagementIT Service Management (ITSM) is a shared service that provides a cost-effective, reliable, scalable, secure, feature-rich software tool that can be used by state agencies to manage Incidents, Service Requests, Problems, and Changes in support of customers and lines of business. This service uses the BMC® Remedy IT Service Management suite of tools, which is compliant with the Information Technology Infrastructure Library (ITIL).

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Long Distance & Toll-Free Services

Long Distance & Toll-Free ServicesWe offer several options for long distance and toll-free calling services, including:

Electronic Content Management

ECMTake control of your content with our Electronic Content Management (ECM) services:

  • ITS Scan Service
  • Electronic Document Management (EDM) Service
  • ITS User Interface (UI) and Portal Service
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Software Quality Assurance

SQAOur Software Quality Assurance (SQA) service provides a highly reliable, scalable, secure, and cost-effective testing platform for managing and testing your agency's software applications.

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Structured Cabling

Structured CablingThis service offers convenient access to project management, design, and structured cabling installation to enable the transport of data, voice, and video.

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ITS Service Portfolios


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