Welcome to the Office of Information Technology Services

Welcome

The Office of Information Technology Services is the leading provider of IT services to state agencies, local governments, and educational institutions across North Carolina. Our services include hosting, network and video services, telecommunications, and enterprise services such as email and calendaring. We also offer 24/7 support through our ITIL®-trained Service Desk and IT Service Support teams.

Information technology is critical to conducting the state's business. Our goal is to deliver the best in IT service management to ensure that our customers—and, ultimately, the citizens of North Carolina—realize the most from their IT investments.

Browse through our Service Catalog or contact our Service Desk to see what we can do for you.

Featured Services

IT Service Management

Service ManagementIT Service Management (ITSM) is a shared service that provides a cost-effective, reliable, scalable, secure, feature-rich software tool that can be used by state agencies to manage Incidents, Service Requests, Problems, and Changes in support of customers and lines of business. This service uses the BMC® Remedy IT Service Management suite of tools, which is compliant with the Information Technology Infrastructure Library (ITIL).

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Long Distance & Toll-Free Services

Long Distance & Toll-Free ServicesWe offer several options for long distance and toll-free calling services, including:

Electronic Content Management

ECMTake control of your content with our Electronic Content Management (ECM) services:

  • ITS Scan Service
  • Electronic Document Management (EDM) Service
  • ITS User Interface (UI) and Portal Service
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Software Quality Assurance

SQAOur Software Quality Assurance (SQA) service provides a highly reliable, scalable, secure, and cost-effective testing platform for managing and testing your agency's software applications.

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Structured Cabling

Structured CablingThis service offers convenient access to project management, design, and structured cabling installation to enable the transport of data, voice, and video.

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Testimonials

 
I can honestly say we have greater connectivity, increased security, greater access to state supported systems and software, enhanced IT disaster preparedness, and a help desk with solutions whenever needed.
Cpt. Terry Bragg
Executive Director, USS Battleship North Carolina

Contact Us

North Carolina Office of Information Technology Services
PO Box 17209
Raleigh, NC 27619-7209
919-754-6100

visit related sites nc.gov Governor's Office State CIO ITS