Welcome to the Office of Information Technology Services

Service Catalog

Welcome to the ITS Service Catalog. ITS provides leading edge technical services to government agencies and institutions across the state of North Carolina. We provide close to 50 services using a diverse selection of secure platforms and servers, with the latest, sophisticated monitoring tools to ensure the highest availability for your business needs. We also employ an exceptionally responsive, 24/7 multi-tier service desk to address customer concerns and troubleshoot any service-related issues.

Since a great many of our services are connected, our customers benefit from more cost effective and efficient IT solutions. Our staff of business-savvy technology services professionals are adept at bundling services for the customer’s best advantage and work closely with them to define, achieve, and measure their IT service goals.

If you are considering North Carolina as your IT solutions provider, we’d be delighted to have you as our customer. Because we are government, we have a clear understanding of public sector operations. With extensive experience in the corporate community as well as government, our seasoned IT staff understands the business challenges you face. There are many more reasons to choose ITS so please review our Why ITS? page.

We invite you to review the benefits and technical details of our service offerings. Browse through our service portfolios using the cascading panel on the right or locate a particular service on our A-Z listing page on the left.

If you would like more information about adding new services, solutions bundling, or becoming a new ITS customer, please contact the ITS Service Desk at 919-754-6000, 1-800-722-3946 or send an email to its.incidents@its.nc.gov. You may also access the appropriate form to order a service at ITS Forms.

Featured Services

Audio Conferencing

Audio ConferencingWe manage the state's contracts for Toll-Free User Managed Audio Conferencing and Local Meet-Me Conferencing services.

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Cellular Telephone

Cellular TelephoneOur Cellular Telephone service plan provides cellular phone service and equipment from a number of cellular telephone service providers.

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Common Payment Service

CPSThe Common Payment Service (CPS) is the statewide electronic payment gateway solution operated in partnership with the Office of the State Controller.

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Contact Center Services

Contact Center ServicesWe offer several services to support your high-volume customer contact centers, including agent services such as Call Recording and Predictive Dialer, as well as self-service options such as Interactive Voice Response (IVR).

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Intrusion Prevention Service

Intrusion Prevention ServiceThis service provides a critical defensive layer of security that monitors network activities for malicious behavior and blocks or prevents those activities.

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ITS Service Portfolios


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