Welcome to the Office of Information Technology Services

Service Catalog

Welcome to the ITS Service Catalog. ITS provides leading edge technical services to government agencies and institutions across the state of North Carolina. We provide close to 50 services using a diverse selection of secure platforms and servers, with the latest, sophisticated monitoring tools to ensure the highest availability for your business needs. We also employ an exceptionally responsive, 24/7 multi-tier service desk to address customer concerns and troubleshoot any service-related issues.

Since a great many of our services are connected, our customers benefit from more cost effective and efficient IT solutions. Our staff of business-savvy technology services professionals are adept at bundling services for the customer’s best advantage and work closely with them to define, achieve, and measure their IT service goals.

If you are considering North Carolina as your IT solutions provider, we’d be delighted to have you as our customer. Because we are government, we have a clear understanding of public sector operations. With extensive experience in the corporate community as well as government, our seasoned IT staff understands the business challenges you face. There are many more reasons to choose ITS so please review our Why ITS? page.

We invite you to review the benefits and technical details of our service offerings. Browse through our service portfolios using the cascading panel on the right or locate a particular service on our A-Z listing page on the left.

If you would like more information about adding new services, solutions bundling, or becoming a new ITS customer, please contact the ITS Service Desk at 919-754-6000, 1-800-722-3946 or send an email to its.incidents@its.nc.gov. You may also access the appropriate form to order a service at ITS Forms.

Featured Services

E-Rate

E-RateOur E-Rate team assists staff at K-12 schools and public libraries in completing and filing documents for the federal E-Rate program, which provides funds for Internet access and telecommunication services.

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Enterprise Directory Services

Enterprise Directory ServicesOur Enterprise Directory Services, currently based on MS Active Directory, provide a centralized authoritative repository of information about network-based resources and who can access them. Learn more...

Integrated Voice Messaging Service (IVMS)

Integrated Voice Messaging Service (IVMS)IVMS is the new ITS voice messaging platform for all enterprise voice messaging systems, providing voice mail for Enterprise - IP Telephony (EIPT), Enterprise - Managed PBX Telephony and Centrex services.

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Local Area Network (LAN)

Local Area Network (LAN)LAN Services provide Local Area Network infrastructure within a building or campus environment, which enables data communication among local resources within an organization.

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Enterprise - IP Telephony and Enterprise - Managed PBX Telephony

Enterprise - IP TelephonyThese are two of many office telephony services we offer to enhance your agency's communications capabilities.

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ITS Service Portfolios


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