The Business Relationship Management (BRM) Team builds and strengthens collaborative and trusting relationships with ITS customers by advocating on their behalf and ensuring that ITS services meet their business requirements. The BRM Team:
The BRM Team provides a consistent communication channel and develops trusted relationships with our customers. We strive to ensure that ITS and our customers have a clear and unambiguous expectation of the level of service to be delivered. We provide measureable service targets and the information needed to ensure those targets are met.
The BRM Team actively engages with our customers and other ITS staff to: