Welcome to the Office of Information Technology Services


Business Relationship Management (BRM)

Builds and maintains collaborative, transparent and trusting relationships with the customers we serve by advocating on their behalf, ensuring that ITS services satisfy their existing and future business requirements, and that ITS is delivering on its Service Level Agreements (SLAs).

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Compliance and Transformation (CAT)

Drives consistent, compliant, and sustainable processes by managing information needed to enable decision makers to achieve their business goals.

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Financial Management

Provides central accounting and financial management services for the Office of Information Technology Services in support of its product and service offerings, with a focus on cost effectiveness, transparency and accountability, and provides accurate and timely financial analysis and reporting.

Service Delivery

Provides a comprehensive, reliable, and cost-effective portfolio of enterprise-class business applications, computing platforms, and network and telecommunications infrastructure services to the State of North Carolina. Partnering with state agencies and local governments, we are dedicated to conceiving, deploying, maintaining, and supporting an innovative and mission-critical suite of IT service offerings while meeting or exceeding expectations for customer service and support.

Service Support

Delivers operational support efficiencies for ITS by executing our processes, maintaining clear communications, and providing integrated support functions while achieving the service targets as defined by Service Delivery.

Personnel Services

The Human Resources Office, in partnership with agency management, supports the mission of Information Technology Services by committing to sustaining a high performance workforce. The HR office achieves this by providing accurate, timely and consistent personnel services to Information Technology Services employees for purposes of: recruitment and retention, position management, salary administration, performance management, employee relations, equal employment opportunity, worker's compensation, records management, benefits, and policy development.

visit related sites nc.gov Governor's Office State CIO ITS