The Office of Information Technology Services was named a winner in the 2012 Recognition Awards, sponsored by the National Association of State Chief Information Officers (NASCIO). ITS' nomination from the Enterprise Security and Risk Management Office (ESRMO), "Information Security and Continuity Management - Information Sharing Portal," was among three finalists for outstanding achievement in the category of Risk Management Initiatives.
The Office of Information Technology Services was named as a finalist for the 2011 Recognition Awards, sponsored by the National Association of State Chief Information Officers (NASCIO). NASCIO's Recognition Awards are given annually to states that have implemented exceptional programs that have made an important contribution to the operation of state government.
ITS' nomination, "E-Mail and Open Government," was among three finalists for outstanding achievement in the category of Open Government Initiatives. According to NASCIO, this category addresses efforts to make government more transparent and accountable and to stimulate civic engagement.
State CIO Jerry Fralick, co-chair for the NASCIO Awards Committee, said, "The award finalists represent top state IT initiatives across the nation. The Awards Committee and NASCIO believe that these best practices should be shared for learning and implementation across government entities for increased efficiencies and services to citizens."
ITS' Operational Excellence Program (OEP) was announced as an awards finalist at the itSMF Fusion09 conference in Dallas, Texas, sponsored by the IT Service Management Forum, an international organization based on the ITIL® framework.
ITIL was developed in the late 1980s by the United Kingdom's Office of Government Commerce as a best practice framework for IT Service Management. It has since been recognized and adopted worldwide as an IT industry standard.
The itSMF Awards Program recognizes the "best of the best in the ITSM industry” and covers seven categories. OEP was one of 10 nominees in the Industry Knowledge Contribution category. In its announcement, the itSMF noted that the State of North Carolina Operational Excellence Program was nominated "for their guidance to and mentoring of numerous public sector entities on the means to and the value of ITSM." According to OEP Director Paula Herber, the OEP shares ITIL knowledge and counsel with other agencies, states and government entities, as well as companies and universities. The OEP previously won an itSMF award in the category for Project of the Year in 2007.
ITS' Software Quality Assurance (SQA) services placed within the top three submissions in the IT Project and Portfolio Management category of the 2008 Recognition Awards program, sponsored by the National Association of State Chief Information Officers (NASCIO). This category recognizes state initiatives that "have developed a framework, governance processes, policies, and systems for the efficient management of IT investments from concept, funding, implementation, and operation to retirement." Recognition Award finalists were notified in August, and the recipients were formally announced at the NASCIO Annual Conference in Milwaukee, Wisconsin, on September 23, 2008.
The Office of Information Technology Services won two major awards in 2007 for its efforts to improve the management and delivery of information technology services.
The Operational Excellence Program (OEP) won the ITIL Project of the Year award from the Information Technology Service Management Forum (itSMF) USA and from Pink Elephant, a leading ITIL consulting services company.
The itSMF USA is a non-profit organization founded in 1997 that promotes the use of industry best practices and standards in IT service management. Other nominees for the itSMF USA award included Affiliated Computer Services, the Coca-Cola Company, EDS and General Motors, the ITSM Program Team at Vanderbilt University, Econ Global Services, the Florida Legislature and the Siemens IT Solutions & Services Group.
The Pink Elephant award was an international one, and ITS was the first public sector IT organization in the United States to win. Past winners include Capital One, BP, Nationwide, and the Ontario Government.