Application Development & Support

Service Description

The Application Development & Support (AD&S) service provides high-end design and the latest Web technologies to North Carolina government at the lowest possible rates. The service provides Shared Web Hosting services that leverage best practices as well as a defined Software Development Life Cycle (SDLC) methodology for building, maintaining and hosting Web applications and Web sites. Our service includes two main components:

• Web design and content work
• Application development

We offer expert graphic design, user interface, and content development services. We can help you design your look and feel for a website, design a logo, establish a brand identity, or provide creative input. We also design and implement content for websites. In addition to the benefit of handling the technical aspects of Web content implementation, we can help you think through your organization's Web presentation by helping you answer questions such as:

• Who is the typical visitor to my site?
• What kind of information is my typical visitor looking for?
• How can I present the most meaningful information in the most direct and understandable way?
• How do I organize the larger body of content on my website?
• Is my website accessible to visually impaired people?
• Does my website follow best practices for Web design?

In addition to creative design, the AD&S service provides expert user interface development, leveraging best-of-breed Web 2.0 features to improve the end-user experience for websites and applications.

AD&S offers professional web application development. We provide expert software engineering services to develop high-end features for your website using the best tools and technology available.

For more details about our tools and technology, please visit our Technical Details page.

As a part of your project, we have the ability to rapidly leverage expert resources throughout the ITS service portfolio, including Project Management, Software Quality Assurance, Security, and Hosting.

Perhaps the most important factor is that we are government. We understand the importance of delivering more value to our customers and their constituents. Our institutional knowledge can be a tremendous asset in achieving successful outcomes for your project.

Our goal is to provide you with the best service available at any price, for significantly lower rates than any competing provider. We are a team dedicated to providing North Carolina with high-end talent, tools and technology at low rates.

Benefits

AD&S is a shared enterprise service available for North Carolina agencies, local government entities, and educational institutions. When you consider your Web design and development needs, we know you have options. Therefore, we strive to provide a clear, compelling value proposition for our customers. Following are some highlights:

• Best-of-breed technology and design practices
• Portfolio of successes
• Competitive billing rates
• No competitive bidding process required

We believe this combination of factors makes the choice easy for North Carolina state and local government agencies. AD&S provides you with the best Web design and development, at the lowest rates, with the shortest and simplest possible procurement of services.

Contact us today to see what we can design for you.

Customers

• State Agencies
• Boards and Commissions
• Educational Institutions

How Do We Charge?

Application Development and Support

Product Category	Product Description	Rate	Unit
None	Web application/Web site development, maintenance and support services (State employee resource)	$80.62	per hour worked
None	Web application/Web site development, maintenance and support services (Contract resource)	$90.69	per hour worked
None	Management Advisory and Consulting Services for Senior/Executive Mgmt.	$95.11	per hour worked

Next Steps

To learn more about AD&S services, obtain a quote, or get some advice on your Web presence, please contact our Service Desk today:

1. Send an email to our Service Desk requesting consultation from Application Development & Support.
2. We will respond within 24 hours. Depending on the complexity of the engagement, we will respond directly with an estimate, or we will schedule a discovery meeting to determine the scope and requirements.
3. We will close the initial request and learn more about your project. Based on this information, we will draft up a proposal document, which includes a cost estimate and an estimated schedule.
4. Upon written approval to perform the work and the creation of a bill code (if necessary), we begin the project.

Communications and Status

If you are a customer of this service, please visit the ITS Customer Communications Hub to self-register for communications regarding this service and to view Service Status.