ITS is committed to providing the best in IT service and support. To ensure we meet this goal, our employees are trained in the concepts and practices of the Information Technology Infrastructure Library (ITIL), the most widely accepted approach to IT service management in the world. ITIL is a framework of best practices that relates IT to business needs.
Carefully developed processes determine how we deliver and support our services. We also measure our performance, listen to our customers, and adjust as necessary to continually improve what we do. Since implementing ITIL in 2006, our agency has evolved from an organization centered solely on technology to one that also focuses on processes and people. Through our Operational Excellence Program (OEP), we strive every day to develop ITS into the state's center of excellence for IT service management.
ITS leads by example and operates in compliance with statewide IT and security standards, including business continuity planning.
As a state agency, we know how government works. We also understand the importance of making the most of scarce resources. That's why we offer a number of shared services—such as email, calendaring and archiving—to achieve greater efficiencies and cost savings through economies of scale. Browse through our Service Catalog or contact our Service Desk to discover how we can help you save on services such as desktop and server management, electronic document management, software quality assurance, identity and authentication management, directory services, and common payment services, among others.
Our employees are the most experienced IT professionals in state government. We have a diverse team of seasoned state government workers as well as many with substantial experience in the private sector. This gives us a unique cross-section of talent with a perspective on public service as well as business needs.
Today, information technology is a utility, much like electricity. It's expected to be always "on"—and the business of state government can't operate without it. That's why we offer 24/7 support through our Service Desk. We also establish Service Level Agreements (SLAs) tailored for each service so our Service Delivery and Service Support teams can respond appropriately when needed.