We offer Long Distance Telephone service to state and local government entities in North Carolina. Our Telecommunications Services (TS) division designs and manages Long Distance services and coordinates service installations with the contracted provider. Long distance service provides both incoming and outgoing call traffic over dedicated or existing Public Switched Telephone Network (PSTN) facilities.
State agencies and other institutions that use ITS local service contracts are automatically provisioned with ITS contracted long distance service when local telephone service is provisioned or changed. Local governments and educational institutions that have their own local service arrangements may also choose to use ITS long distance.
Two types of service are available:
Selection of the dedicated or switched option depends on the average monthly long distance call volume at the service location.
The current contract for state long distance services includes:
Authorization codes — Customers using switched access may request the use of authorization codes for an additional level of accountability/security. Authorization codes must be 8 digits in length and are assigned by ITS. When using authorization codes, callers placing billable long distance calls will be required to enter a valid authorization code in order for the call to be completed.
Each agency has the ultimate responsibility for ensuring their Service is secure from unlawful and unauthorized access or abuse. Unless otherwise specifically authorized, international calling is blocked by the vendor. To allow international calling, send a completed TO-5 form with international Long Distance checked. TO-5 is available here.
Long Distance Telephone is a pass through service made available to ITS customers by way of negotiated contracts with commercial service providers. The governing contracts for these types of services are negotiated to provide rates and terms favorable to the State. For this service, ITS customers will interact directly with the vendor for the provisioning of the service and its ongoing support, meaning that ITS will not be able to commit to Service Level Agreements, such as provisioning or resolution times. Customers would also interact directly with the vendor to ensure the accuracy of user account data.
In addition to the direct vendor cost, ITS charges an administrative fee for contract management and billing services. Please consult the “How Do We Charge” section for more information regarding the service model.
The State of North Carolina Telecommunications Services rates for local and long distance telephone services do not include telephone company assessed regulatory fees or surcharges. These fees, when assessed, are passed through to ITS customers at cost.
Long distance service is automatically provisioned for customers that subscribe to ITS local services. We allow entities to use our long distance service although they may obtain their local service directly from a service provider. In this case: