Welcome to the Office of Information Technology Services

Long Distance Telephone

Service Description

We offer Long Distance Telephone service to state and local government entities in North Carolina. Our Telecommunications Services (TS) division designs and manages Long Distance services and coordinates service installations with the contracted provider. Long distance service provides both incoming and outgoing call traffic over dedicated or existing Public Switched Telephone Network (PSTN) facilities.

State agencies and other institutions that use ITS local service contracts are automatically provisioned with ITS contracted long distance service when local telephone service is provisioned or changed. Local governments and educational institutions that have their own local service arrangements may also choose to use ITS long distance.

Two types of service are available:

  • Dedicated access (T-1, DS1, PRI) — Dedicated long distance service is provided to a given site using single purpose access circuits to deliver toll call traffic only. It is available to any customer whose total long distance calling volume is sufficient to cost justify the provisioning and monthly cost of the access circuits. The telephone equipment at the site(s) must be capable of supporting dedicated circuits.
    • Note: This capability is provided as a standard option on Enterprise - Managed PBX Telephony installations.
  • Switched access — Switched access toll service is provided via the PSTN over customers' existing lines in a shared arrangement. It is available to any customer whose total long distance call volume is low and can be supported over existing PSTN telephone lines. Switched access is also used as a backup for dedicated access in case of circuit failure or as overflow during high utilization periods.

Selection of the dedicated or switched option depends on the average monthly long distance call volume at the service location.

The current contract for state long distance services includes:

  • Intrastate calling (within North Carolina, switched and dedicated)
  • Interstate calling (outside North Carolina, switched and dedicated)
  • International calling (011, switched)
  • See International Calling Security section below

Authorization codes — Customers using switched access may request the use of authorization codes for an additional level of accountability/security. Authorization codes must be 8 digits in length and are assigned by ITS. When using authorization codes, callers placing billable long distance calls will be required to enter a valid authorization code in order for the call to be completed.

International Calling Security

Each agency has the ultimate responsibility for ensuring their Service is secure from unlawful and unauthorized access or abuse. Unless otherwise specifically authorized, international calling is blocked by the vendor. To allow international calling, send a completed TO-5 form with international Long Distance checked. TO-5 is available here.

Service Information

Long Distance Telephone is a pass through service made available to ITS customers by way of negotiated contracts with commercial service providers. The governing contracts for these types of services are negotiated to provide rates and terms favorable to the State. For this service, ITS customers will interact directly with the vendor for the provisioning of the service and its ongoing support, meaning that ITS will not be able to commit to Service Level Agreements, such as provisioning or resolution times. Customers would also interact directly with the vendor to ensure the accuracy of user account data.

In addition to the direct vendor cost, ITS charges an administrative fee for contract management and billing services. Please consult the “How Do We Charge” section for more information regarding the service model.

Benefits

  • State agencies and other institutions that utilize ITS local service contracts are automatically provisioned with ITS contracted long distance service when local telephone service is provisioned or changed.

Customers

  • State Agencies
  • Local Governments
  • Community Colleges
  • K-12 Schools
  • UNC System

How Do We Charge?

Long Distance Telephone
Product Category Product Description Rate Unit
Outbound Long Distance > Dedicated Intra-State or Inter-StateĀ  $0.03 Minute
Outbound Long Distance > Dedicated Canadian Tariff Minute
Outbound Long Distance > Dedicated Toll, International Tariff Minute
Outbound Long Distance > Switched (includes authorization codes) Intra-State or Inter-StateĀ  $0.05 Minute
Outbound Long Distance > Switched (includes authorization codes) Toll, International Tariff Minute
Outbound Long Distance > Switched (includes authorization codes) Canadian Tariff Minute

The State of North Carolina Telecommunications Services rates for local and long distance telephone services do not include telephone company assessed regulatory fees or surcharges. These fees, when assessed, are passed through to ITS customers at cost.

Next Steps

Long distance service is automatically provisioned for customers that subscribe to ITS local services. We allow entities to use our long distance service although they may obtain their local service directly from a service provider. In this case:

  1. Submit a TO5 Request to ITS, providing
    • A complete list of telephone numbers they wish to have equipped with long distance through ITS contract
    • The Department code assigned for each number
    • The current ITS contract is with AT&T Communications and requires that all lines be "PIC'd" to AT&T for both 'intralata' and 'interlata' calling. If the lines are not already provisioned with AT&T long distance, the customer should indicate they wish ITS to have AT&T submit the change.
  2. Request Fulfillment will send the information to the long distance service provider. This process takes about 2 weeks to complete.

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