Welcome to the Office of Information Technology Services


The ITS E-Rate team assists ITS customers in completing and filing the documents for the federal E-Rate program, and ensures that customers receive their E-Rate funds they qualify and are approved for. The E-Rate program was created as part of the 1996 Telecommunications Act. It allows K-12 schools and public libraries to receive funds for Internet access and telecommunication services.

ITS clients are responsible for the following:

  • Develop an approved technology plan reflecting the requested services on E-Rate applications
  • Comply with the Children's Internet Protection Act
  • Complete required E-Rate documents, which include requested funding amounts, budget information, free and reduced lunch numbers, and school enrollment figures


  • E-Rate eligible entities can potentially obtain funding for 20%–90% of their cost for Internet access and telecommunication services.
  • Purchasing through ITS means you have access to management of and contract pricing for Internet access and telecommunication services.


  • K-12 schools and public libraries that purchase Internet access and telecommunication services from ITS
  • Department of Public Instruction (DPI), which purchases circuits for the state K-12 network

How Do We Charge?

We provide this service at no cost to ITS customers.

Next Steps

Before contacting us for assistance, we recommend that you view information about the federal E-Rate program at the following sites:

To take advantage of our service, contact our Service Desk at 919-754-6000 or 1-800-722-3946, or email ITS.incidents@its.nc.gov to submit a service request to the E-Rate team. Please indicate whether you need E-Rate assistance for Internet access or telephone service. An appropriate member of our team will contact you to discuss your needs.



24x7 Customer Support

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