Welcome to the Office of Information Technology Services

ITS Advisory & Work/User Groups

For more information about ITS advisory and work/user groups, contact the ITS Service Desk.

Group Name

Purpose

Status

Meeting Interval

Membership / Skills

Chair

Alliance of Call Center Partners

Best practices and issues related to call center management and operations

Active

Monthly

Call center managers and supervisors from many of the major citizen-facing call centers hosted by ITS

Carla Obiol - Dept. of Insurance

Consolidation Improvement Team (CIT)

To improve the efficiency and effectiveness of consolidation and reduce costs by planning to meet current and future business needs; communicates and collaborates regularly to identify issues and gaps and resolve them

Active

Biweekly

Consolidation Program stakeholders

Jack Markle - ITS

Enterprise Change Advisory Board (ECAB)

Governance and communications related to enterprise IT changes

Active

Weekly

Change Management representatives from Executive Branch agencies and consolidated boards/commissions

Georgianne Frederick - ITS

Exchange Users Group

Advisory/feedback for ITS Exchange Service

Active

Monthly

Exchange stakeholders

Steve Stoneman - ITS

ITSM (Remedy) Governance Group

Governance of the ITSM service

Active

Monthly

Representatives from customers of the ITSM service

Joy Walters, DPI

Software Quality Assurance (SQA) Governance Group

Governance of the SQA service

Active

Quarterly or as required

Representatives from customers of the SQA service

Greg Ulmer - Dept. of Corrections

Tech Share (Mainframe Services)

Collaboration and communication related to ITS Mainframe Hosting services

Active

Monthly

Mainframe operations and applications

Vince Ballard - ITS

 

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