ITS Advisory & Work/User Groups
For more information about ITS advisory and work/user groups, contact the ITS Service Desk.
Group Name |
Purpose |
Status |
Meeting Interval |
Membership / Skills |
Chair |
Alliance of Call Center Partners |
Best practices and issues related to call center management and operations |
Active |
Monthly |
Call center managers and supervisors from many of the major citizen-facing call centers hosted by ITS |
Carla Obiol - Dept. of Insurance |
Consolidation Improvement Team (CIT) |
To improve the efficiency and effectiveness of consolidation and reduce costs by planning to meet current and future business needs; communicates and collaborates regularly to identify issues and gaps and resolve them |
Active |
Biweekly |
Consolidation Program stakeholders |
Jack Markle - ITS |
Enterprise Change Advisory Board (ECAB) |
Governance and communications related to enterprise IT changes |
Active |
Weekly |
Change Management representatives from Executive Branch agencies and consolidated boards/commissions |
Thomas Tomczak - ITS |
Exchange Users Group |
Advisory/feedback for ITS Exchange Service |
Active |
Monthly |
Exchange stakeholders |
Steve Stoneman - ITS |
ITSM (Remedy) Governance Group |
Governance of the ITSM service |
Active |
Monthly |
Representatives from customers of the ITSM service |
Joy Walters, DPI |
Software Quality Assurance (SQA) Governance Group |
Governance of the SQA service |
Active |
Quarterly or as required |
Representatives from customers of the SQA service |
Greg Ulmer - Dept. of Corrections |
Tech Share (Mainframe Services) |
Collaboration and communication related to ITS Mainframe Hosting services |
Active |
Monthly |
Mainframe operations and applications |
Vince Ballard - ITS |
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