The Office of Information Technology Services (ITS) provides technology services to state agencies, local governments, and educational institutions across North Carolina. Our services include hosting, network and video services, telecommunications, and enterprise services such as email and calendaring. Service offerings are described in our Service Catalog.
ITS is located in the Office of the Governor, and the Governor appoints the State Chief Information Officer (CIO). The State CIO provides direct management over ITS operations and has statewide IT responsibilities, including technical architecture, procurement, project management, and security.
ITS operates on a fee-for-service model. Billing rates for ITS services are calculated based on estimated costs divided by projected usage. Rates are approved annually by the Office of State Budget and Management (OSBM) and may be adjusted in the interim, based on changes in cost or usage. The agency receives almost no direct General Fund appropriations. Because of its business model, ITS is managed more like a commercial enterprise—but without the profit motive—than a state agency.
In partnership with state agencies, ITS provides appropriate and cost-justified technology tools and solutions to enable the delivery of services to citizens, businesses and government. ITS seeks out relevant and value based new technologies to help agencies find solutions for their business problems.
The Office of Information Technology Services dates to at least 1983, when the General Assembly created a 13-member Computer Commission and gave the Department of Administration broad powers to provide shared information processing services. Functions and powers relating to information processing later moved to the State Controller, where the State Information Processing Services (SIPS) organization was created. The Computer Commission was expanded and renamed the Information Technology Commission (ITC). The ITC became the Information Resources Management Commission (IRMC) in 1992.
In 1997, technology-related functions of state government moved to the Department of Commerce. In 1999, SIPS became the Division of Information Technology Services, and the IRMC's authority over IT projects was expanded.
The Office of Information Technology Services, managed by the State Chief Information Officer, became a division of the Department of Commerce on January 1, 2000. The State CIO was made a gubernatorial appointment and ITS moved to the Office of the Governor on September 1, 2000.
In 2004, Senate Bill 991 significantly increased the State CIO's statewide authority over IT project approval and oversight, as well as IT planning. The legislation also disbanded the IRMC, created an Information Technology Advisory Board (ITAB) to advise the State CIO, and established an Information Technology Fund to support the State CIO's statewide responsibilities. While the General Assembly dissolved the ITAB in 2011, the IT Fund remains the only direct source of General Fund appropriations. The agency is funded almost entirely through fees it charges for services.